Frequently Asked Questions
Everything you need to know about our authentic Japanese flavors.
How do you ensure the freshness of your wasabi products?
We source our real Wasabia japonica directly from sustainable farms. Our fresh rhizomes are shipped in temperature-controlled packaging, while our pastes and powders are vacuum-sealed to preserve their volatile aromatic compounds and heat.
What is the difference between your 'Real Wasabi' and supermarket versions?
Most supermarket wasabi is actually a mixture of horseradish, mustard, and green food coloring. The Wasabi specializes in authentic Hon-Wasabi, which offers a complex, herbal flavor profile and a cleaner heat that dissipates quickly.
How long does fresh wasabi last after delivery?
When kept refrigerated and wrapped in a damp paper towel, fresh wasabi rhizomes typically stay vibrant and flavorful for up to two weeks. For the best experience, we recommend grating only what you need for immediate consumption.
Do you offer international shipping?
Yes, we ship our shelf-stable powders and condiments worldwide. However, due to strict agricultural regulations and the perishable nature of fresh rhizomes, fresh roots are currently only available for domestic shipping within the continental United States and select European regions.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened products. If your order arrives damaged or if there is an issue with the quality of your fresh produce, please contact our support team within 24 hours of delivery for a replacement or refund.
Are your products vegan and gluten-free?
The majority of our product line, including our pure wasabi powders and fresh roots, is naturally vegan and gluten-free. Please check the specific ingredient list on our flavored sauces and dressings for allergen information.