Returns & Exchanges

At The Wasabi, we strive for the highest quality in every harvest; however, due to the perishable nature of our fresh rhizomes and condiments, we offer a dedicated resolution process for any products that do not arrive in peak condition.

Return Process

• 1.
  Contact Support

  Email our customer care team within 24 hours of delivery with your order number and clear photos of the product and packaging.

• 2.
  Quality Assessment

  Our culinary experts will review the documentation to ensure the product meets our strict standards for freshness and potency.

• 3.
  Resolution Selection

  Once approved, you can choose between a full refund to your original payment method or a priority replacement shipment at no extra cost.

• 4.
  Processing

  Refunds are typically processed within 3-5 business days, while replacement orders are dispatched during the next available harvest cycle.